IT Technical Support Technician

We are seeking a skilled, hands-on IT Technician with strong experience across Microsoft environments, networking, and client support. This is a client-facing role — both onsite and remote — within an SLA-driven support environment. The wide salary band is real: where you land in it depends on how much of the "highly recommended" list below you bring. THE ROLE - Provide remote and onsite support to clients - Troubleshoot Microsoft 365, server, Active Directory, network and connectivity issues - Configure and maintain servers, domain environments, and network infrastructure (routers, switches, firewalls) - Manage user environments, permissions, and security - Perform installations, upgrades, and migrations MINIMUM REQUIREMENTS - 5+ years in IT technical support (MSP experience advantageous) - Strong Microsoft 365 administration - Windows Server 2016/2019/2022; Active Directory, DNS, DHCP, Group Policy - Solid networking: switching (VLANs, trunking, STP), routing (NAT, static routes), firewall exposure (Fortigate, Sophos, MikroTik advantageous) - Valid driver's licence and own reliable vehicle HIGHLY RECOMMENDED (this is what moves you up the salary band) - Microsoft 365 advanced: Exchange Online (mail flow, SPF/DKIM/DMARC), SharePoint & OneDrive admin, Teams support - Azure / Entra ID: Azure AD Connect, MFA, Conditional Access - Virtualization: Hyper-V and/or VMware - Backup solutions: Veeam, Acronis, or cloud backups - Practical networking: VPN setup (IPSec, SSL VPN), WAN troubleshooting (PPPoE, fibre, LTE failover) - VoIP: Yeastar, 3CX, SIP troubleshooting - Security: endpoint protection and firewall policies - RMM & ticketing: NinjaOne, Datto, Zoho Desk or similar WHO YOU ARE - Technically strong and hands-on — you resolve issues without constant supervision - A clear communicator, comfortable in front of clients - Calm under pressure in a fast-paced support environment WHAT'S ON OFFER - R25 000 – R45 000 cost to company, placed according to experience and skill coverage